Refund policy
Refund policy
Our guarantee At Amberist, we stand behind the quality of our products. if you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee from the date of delivery.
Return eligibility To be eligible for a return, your item must meet the following conditions:
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return request made within 30 days of delivery date
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item must be unused and in its original packaging
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all original accessories, manuals, and components must be included
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item must not be damaged due to misuse or negligence
Non-returnable items
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items that have been used or opened (unless defective)
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items without original packaging
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gift cards
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items marked as "final sale"
How to initiate a return
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contact us: email support@amberist.com with your order number and reason for return.
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receive authorization: we will review your request and provide a return merchandise authorization (rma) number and return shipping instructions within 1-2 business days.
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ship the item: pack the item securely in its original packaging and ship it to the provided address. include the rma number on the outside of the package.
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receive refund: once we receive and inspect the returned item, we will process your refund.
Refund process
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refunds are processed within 5-7 business days after we receive the returned item.
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refunds are issued to the original payment method.
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it may take an additional 5-10 business days for the refund to appear on your statement, depending on your bank or credit card company.
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original shipping costs are non-refundable unless the return is due to our error or a defective product.
Return shipping costs
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defective/incorrect items: we will provide a prepaid return shipping label at no cost to you.
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change of mind: return shipping costs are the responsibility of the customer.
Exchanges We currently do not offer direct exchanges. if you need a different item, please initiate a return for the original item and place a new order.
Defective or damaged products If you receive a defective or damaged product, please contact us immediately at support@amberist.com with:
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your order number
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photos of the damaged/defective item
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a brief description of the issue We will arrange a replacement or full refund, including shipping costs, at no additional charge to you.
Late or missing refunds If you haven't received a refund after the expected timeframe:
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check your bank account or credit card statement again
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contact your credit card company or bank, as processing times may vary
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if you've done both and still have not received your refund, please contact us at support@amberist.com
Contact us For any questions about returns or refunds:
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email: support@amberist.com